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Exchanges & Returns

 

Exchange Policy

Our goal is your satisfaction! If for any reason you are not happy with your purchase, exchange it for FREE!

No restocking fee for exchanges! Product must be eligible for exchange, see below.

  • No Restocking Fees! BERGMANN Hair will waive all fees associated with your eligible exchange. Shipping charges will apply.
  • The same credit card and shipping method submitted with your original order will apply for your exchange order, unless specified otherwise on the RETURN & EXCHANGE FORM (that came with your order).
  • Any balance remaining after your exchange will be refunded to the payment method submitted with your original order.

    How to Exchange
    1. Complete the Exchange section of the RETURN & EXCHANGE FORM that came with your order; click here to print a replacement form.
    2. Repackage your item(s) along with the completed RETURN & EXCHANGE FORM (that came with your order), and mail it to the address on the form within 10 days of receipt of original shipment. Be sure to remove any old labels if you are recycling a package.
    3. Mail the package to the address on the form within 10 days of receipt of original shipment. Choose a prepaid, insured, traceable delivery service!

       

         

        Return Policy

        We gladly accept returns on all eligible products (see below). Because of our strict hygienic standards, we do not sell refurbished or previously owned products. Therefore a 20% restocking fee will be applied for all returned merchandise. Once the restocking fee is applied, remaining balance will be refunded to the payment method submitted with your original order.

        It may take 4-5 business days for your exchange/return to reach BERGMANN Hair. Once it is received and inspected (usually within 2 business days of receipt) your refund will be processed and automatically applied to your original payment method. Please note that, depending on your credit card company, it may require an additional 2-10 business days for your credit to post to your account.

         

        How to Return

        1. Complete the Return section of the RETURN & EXCHANGE FORM that came with your order; click here to print a replacement form.
        2. Repackage your item(s) along with the completed RETURN & EXCHANGE FORM (that came with your order), and mail it to the address on the form within 10 days of receipt of original shipment. Be sure to remove any old labels if you are recycling a package.
        3. Mail the package to the address on the form within 10 days of receipt of original shipment. Choose a prepaid, insured, traceable delivery service!

         

        Exchange & Return Product Eligibility

        Eligible Products:

        • Unworn and unaltered, i.e. not cut, dyed, adjusted or otherwise manipulated in any way. BERGMANN Hair shall be the sole arbitrator to determine if a wig or hair piece has been manipulated and whether it qualifies for refund or exchange.
        • Returned in its original, factory condition, including the tags and any accessories included with the purchase.
        • Odor-Free (any odors on the product will render the product ineligible for exchange).

        • Item(s) must be returned within 10 days of receiving your original order.

         Ineligible Products:

        • Wigs that have been cut and styled by our company (as per customer’s request)
        • Wigs that have been specially custom-made or customized for a customer
        • Last call or clearance items
        • Discontinued items
        • Items on sale
        • Special custom orders
        • Care & Styling products
        • Accessories
        • Liquids
        • Gift Cards

         

        If your product is ineligible for exchange or return, we will email you the option of:

        • Returning the item(s) to you at your cost
        • Donating the item(s) to the Friend To Friend Initiative at UCSF Medical Center At Mount Zion in San Francisco. You will receive a coupon for 20% off a future purchase with BERGMANN Hair for your donation to charity.

         Ineligible item(s) will be automatically donated 30 days after receipt.

          

        For Wholesalers and Resellers

        NO REFUNDS, ONLY EXCHANGES ! 

         

        Other General Information

        • SHIPPING AND HANDLING CHARGES ARE NOT REFUNDABLE !
        • At times it may be necessary to modify the Exchange & Returns policy, which will be posted on this page. We therefore reserve the right to do so at any time without notice.
        • We offer a flexible Exchange & Returns policy to make your online shopping experience even easier. However, we do monitor the number of exchanges and returns made and may refuse to accept orders at our discretion if goods are returned repeatedly.
        • By visiting our website, you acknowledge and agree to become bound to the current version of our Exchange & Returns policy, and, unless otherwise stated, all previous versions shall be replaced by the current version. You are therefore encouraged to review the Exchange & Returns policy whenever you visit our site to make a purchase. This page was last modified on August 1, 2015. If you have any questions, concerns or comments about our Exchange & Returns policy, you may contact us by emailing to info@bergmann-hair.com.