FREE SHIPPING on US orders over $50 and Canadian orders over $200

Shipping & Delivery

 

Shipping rates

**** BERGMANN offers free shipping within the US on all orders over $50! ****

 

On orders under $50, BERGMANN charges a flat rate of $7.95 for all shipping destinations within the US.

For expedited FedEx deliveries in US we offer the following additional shipping options:

  • FedEx within two (2) business days: $19.99
  • FedEx overnight: $49.99

 For all shipments to Canada we offer following shipping options:

  • FREE SHIPPING to Canada for all orders over $200
  • Flat rate Shipping Canada: $19.99 (6-10 business days).*
  • Express Shipping Canada: $29.99 (3-6 business days).*

 International Shipping:

  • International Shipping option available for all orders over $250: $58.95 (8-14 business days)*

For information and inquiries on deliveries please contact our customer service center (info@bergmann-hair.com).

 *We are not responsible for any duties, taxes, or additional charges that may be charged by Customs for any International deliveries.

 

Shipping your order

Orders usually ship within 1-2 days after they are processed. Some specialty BERGMANN wigs travel from Europe, so this may extend order-processing time by a few days.

Custom orders may require additional processing time, due to your requested personalization requirements. We just want to make sure your order is exactly the way you requested it.

For the cardholder's protection, the company reserves the right to send orders to the billing address if a differing shipping address cannot be verified.

Please note: we cannot ship to any post office box via a traceable method, as delivery time cannot be guaranteed, nor can the package be tracked. We encourage all deliveries to be made to a physical address so packages can be tracked.


Tracking your order

The day your order has shipped, we send an email notification with a confirmation of shipment and a tracking number. This gives you the ability to track your order at all times until it reaches you or your recipient's doorstep. Please be advised that, depending on your inbox's security settings, our confirmation e-mail may be received as SPAM. Check your 'SPAM' or 'Junk' mail inbox periodically. Also, be sure to add info@bergmann-hair.com to your Email Address Book to ensure that our emails make it into your inbox.


Receiving your order

When placing an order, a signature requirement upon arrival is set by default for all orders over $50. This ensures that your purchases are safely delivered to you. If you are unavailable when your package arrives, USPS or FedEx will leave a re-delivery slip. We realize this may be inconvenient, but we would like to ensure that your BERGMANN purchases arrive securely.


Shipping Delays

Shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind that holidays do not count as business days and should be considered when calculating shipping times.


Billing and Shipping Information

Incorrect billing information and/or shipping to an alternate address may cause shipping delays and additional shipping and handling charges, as information must be verified.


Shipping Cancellations, Refusals

If you decide to refuse any shipments from BERGMANN Hair, you are responsible for the original shipping costs to you, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to BERGMANN Hair. This amount will be subtracted from your merchandise refund. Shipping and handling charges are non-refundable.